We want you to love your Amore In Lace pieces. If something is not right, you can return it within 30 days. This policy explains how returns, exchanges and refunds work.
Return Window
You may return eligible items within 30 days of the delivery date for a full refund of the item price to your original payment method.
Return Conditions
For hygiene reasons, returned items must be:
- Unworn, unwashed and free of stains, deodorant, perfume, makeup or pet hair
- In their original condition with all original tags and packaging
- With the hygienic protective liner still in place (for bodysuits, briefs and thongs)
Items that do not meet these conditions cannot be accepted and will be sent back to you.
Non-Returnable Items
- Hosiery (stockings and hold ups) that has been opened or removed from its packaging
- Items marked "Final Sale" on the product page
- Gift cards
How to Start a Return
- Email us at info@amoreinlace.com within 30 days of delivery with your order number, the item(s) you want to return and the reason.
- We will reply within 1 business day with your return authorization and the return address. Please do not send items back without an authorization, as we cannot process unauthorized returns.
- Pack the items securely in their original packaging and ship them using a tracked service. Send us your tracking number so we can follow your return.
Return Shipping Costs
Return shipping costs are paid by the customer, and original shipping is free, so no shipping charges are deducted from your refund. We recommend a tracked shipping service, as we cannot be responsible for returns lost in transit. If your item arrived damaged, defective or incorrect, we cover all costs (see below).
Refunds
Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement. If you have not received your refund after 15 business days, please contact us.
Exchanges
Need a different size or color? Email us to request an exchange. Once your original item is received in eligible condition, we will ship the new item to you free of charge, subject to availability. If your requested item is out of stock, we will issue a full refund instead.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective or not what you ordered, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will send a free replacement or issue a full refund, and you will not pay any return shipping. In some cases we may not require the item to be returned.
Order Cancellations
Orders can be canceled free of charge within 12 hours of purchase. Please email us as soon as possible. Orders that have already been processed or shipped cannot be canceled but can be returned under this policy.
Contact Us
Email: info@amoreinlace.com
Phone: +1 (708) 948-6605 (Monday–Friday, 9:00 AM–5:00 PM Central Time)
Mailing address: Mingopro L.L.C (Amore In Lace), 1730 Potter Rd, Park Ridge, IL 60068, United States
Please do not send returns to this mailing address. Your return address is provided with your return authorization.